1 Registration
1.1 How can I place an order?
To place an order, just go to the "SHOP" page, add the product you want to the cart and complete the purchase. If you wish, you can register at the time of purchase. However, it is possible to place an order without registering.
1.2 I have already placed an order without registering, can I do it now?
You can register now, but your previous orders will not be included in the history.
1.3 When can I register?
You can register at any time: before, during and after an order. Registration is optional, and allows you to view your order history and save shipping addresses and payment methods to complete checkout faster.
1.4 What are the advantages of being registered with afemalechoice.com ?
An account on afemalechoice.com allows you to:
- Save the contents of your cart.
- Store shipping and billing addresses to speed up the checkout/payment process.
- Easily access your order details and see the history of all orders placed.
1.5 I signed up but forgot my password to access my account.
If you have forgotten your afemalechoice.com account password, you can easily recover it by following these steps:
- Click on "Login" and then on "Forgot password";
- Enter your email address (it must be the same one you used when registering);
- You will receive an email with a link to reset your password. Click on the link in the email and enter a new password.
1.6 I would like to change my account username/email/password.
In the "Account Details" section, you can change your username and/or email to access your account on afemalechoice.com, as well as your password.
1.7 I would like to change my address and default payment method.
- You can change your billing address and shipping address in the "Address" section of your account.
- You can change your payment method in the "Payment Methods" section of your account.
2 Payments
2.1 What types of payment does afemalechoice.com accept?
You can pay by credit card Visa, Mastercard and American Express, PayPal.
2.2 I have paid for my order but it has not yet been shipped.
The shipment is made within one working day of the online purchase, if the payment is successful. Upon shipment, you will receive an email with the tracking number and the link to check the status of your order.
2.3 I have canceled my order but have not received any credit yet.
– If you cancel your order before it is shipped, you will be refunded the exact amount of the canceled order.
– If you cancel your order after receiving the email confirming the shipment, you will have to return the package you will receive to the following address: A Female Choice by Lara Epifanio, Eisenbahnstrassee 17, 79426, Buggingen (DE) together with the RETURN FORM . In this case you will be refunded the amount equal to the price of the item/items you purchased, while the cost of shipping will be at your expense.
3 orders
3.1 Is it possible to place orders outside the site?
For greater protection of your personal data, it is not possible to order by telephone or by mail or otherwise, for further information contact info@afemalechoice.com .
3.2 I have seen a product that I like but it is currently out of stock, how can I order it?
It is possible that an out-of-stock item will be replenished. We invite you to periodically check the actual availability of ea products
contact our Customer Service for further information at info@afemalechoice.com notifying the product name and code.
3.3 Is it possible to replace a product received?
Yes, it is possible to replace a product received.
If the new item has the same price as the old one, you must send the order to be replaced to the address A Female Choice by Lara Epifanio, Eisenbahnstrassee 17, 79426, Buggingen (DE) together with the REPLACEMENT FORM in which to indicate the item you wish to receive instead of the replaced one.
If the new item is priced lower, I will refund the difference.
If the new item has a higher price, you will need to place a new order and you will receive a refund for the returned one.
Any refund will be made after having ascertained the perfect condition of the returned item.
In the first and second case it is necessary to fill in the REPLACEMENT FORM , in the third case the RETURN FORM .
3.4 I would like to cancel my order
It is possible to partially or totally cancel the order before confirming the shipment, by contacting our Customer Service by phone at +39 348 680 8113 or by email at info@afemalechoice.com . To find out what to do after canceling your order, see “ 2.3 I have canceled my order but have not yet received any credit. ”
3.5 Measurements
Measurements are expressed in cm (centimetres) and kg (kilograms)
4 Shipping
4.1 Which countries do you ship to?
Currently, we ship to Germany (free shipping on orders over €50) and the rest of Europe.
4.2 How long will my order take to be processed and delivered?
The time required to process the order depends on product availability. Generally, the order is accepted and shipped within 4–5 business days.
Shipping times to Germany range from 2 to 5 business days. To Italy, from 4 to 8 business days. Shipping times to the rest of Europe depend on the destination country.
During holidays such as Christmas and Easter, and in August, shipping may take additional days due to courier workloads.
4.3 How can I track my shipment?
Once shipped, the carrier will send an email to the address you provided, containing the tracking number and a link to monitor the status of your shipment.
4.4 Is it possible to change the shipping address?
You can change the shipping address before the shipment is confirmed by contacting our Customer Service team by phone at (+39 348-6808113) or by email at afemalechoice@gmail.com | info@afemalechoice.com.
5 Returns and Refunds
5.1 How long do I have to return a product?
Products must be delivered to the courier within 14 days of the date they were received, excluding custom orders.
5.2 How can I make a return?
Write an email to: info@afemalechoice.com / afemalechoice@gmail.com and ship the order received to the address A Female Choice by Lara Epifanio, Eisenbahnstraße 17, 79426, Buggingen, (DE). Once the perfect condition of the received item has been verified, you will receive a refund for the exact amount of the returned item. Return shipping costs are borne by the customer.
For the return of custom products, see section “7.4 Can I return a custom item?”.
Contact our Customer Service (info@afemalechoice.com) for more information.
5.3 How will my return be refunded?
The refund will be issued via PayPal or by bank transfer to the IBAN provided to us in the form, within a maximum period of 30 days from the date the product is received at our warehouses.
A Female Choice by Lara Epifanio is not responsible for any delays that may depend on the banking institution.
6 A Female Choice Product Care:
6.1 Washing Instructions:
POUCHES/ELASTICS/BAGS: Hand wash with a sponge / Do not tumble dry
T-SHIRTS/SWEATSHIRTS/SOCKS: Preferably wash inside out at 20/30 degrees.
KNITWEAR: Delicate wash
AVOID IRONING DIRECTLY ON EMBROIDERY AND PRINTS
DO NOT TUMBLE DRY
6.2 925 Sterling Silver Jewelry:
Swimming pool/hot tub: Remove silver jewelry. Chlorine is a substance that can darken and damage your jewelry.
Sea: It is advisable to remove silver jewelry.
Hot springs: Remove silver jewelry.
Chemicals in lotions and perfumes can also cause jewelry to tarnish.
Jewelry oxidation:
It is reversible! Products are available that help remove oxidation and clean your jewelry.
Adjustable jewelry:
Adjustable jewelry (such as rings and bracelets) is left open so that it can be opened or closed to fit better.
Silver is a soft metal, so you need to be very gentle and avoid repeating the operation too often, as the material wears down and could break
Gold-plated silver jewelry:
Shower/swimming pool/hot tub/sea/hot springs: Remove the jewelry. Your jewelry could be damaged. Chemicals in lotions and perfumes can also cause jewelry to tarnish and could ruin the gold plating.
6.3 Gold-plated or rhodium-plated recycled brass jewelry:
Shower/swimming pool/hot tub/sea/hot springs: Remove the jewelry. Your jewelry could be damaged.
Chemicals in lotions and perfumes can also cause jewelry to tarnish and could ruin the gold/silver plating.
Adjustable jewelry:
Adjustable jewelry (such as rings and bracelets) is left open so that it can be opened or closed to fit better.
You need to be gentle and avoid repeating the operation too often, as the material wears down and could break.
7 Custom items
7.1 How can I order a personalized item?
Go to the Personalization page, select your preferred item, select the design, and complete the order like a regular item from the shop.
7.2 Will the item I receive be the same as the one in the image?
Each item features an actual photo of the product, while all others are mockups created to give a clearer idea of what the final product will look like. Regarding the material and color, please refer to the original photo.
The size and position of the design and product may vary slightly from the mockup on the website.
7.3 What is the delivery time for a personalized item?
A personalized item is prepared and shipped within 10 business days.
7.4 Can I return a personalized item?
Yes, you can return a personalized item by following the same procedure as for other items in the shop. PLEASE NOTE: personalized items can ONLY be returned in the event of a product defect or damage, and NOT in the case of the wrong size.
