1.1 How can I place an order?
To place an order, just go to the "SHOP" page, add the product you want to the cart and complete the purchase. If you wish, you can register at the time of purchase. However, it is possible to place an order without registering.
1.2 I have already placed an order without registering, can I do it now?
You can register now, but your previous orders will not be included in the history.
1.3 When can I register?
You can register at any time: before, during and after an order. Registration is optional, and allows you to view your order history and save shipping addresses and payment methods to complete checkout faster.
1.4 What are the advantages of being registered with afemalechoice.com ?
An account on afemalechoice.com allows you to:
- Save the contents of your cart.
- Store shipping and billing addresses to speed up the checkout/payment process.
- Easily access your order details and see the history of all orders placed.
1.5 I signed up but forgot my password to access my account.
If you have forgotten your afemalechoice.com account password, you can easily recover it by following these steps:
- Click on "Login" and then on "Forgot password";
- Enter your email address (it must be the same one you used when registering);
- You will receive an email with a link to reset your password. Click on the link in the email and enter a new password.
1.6 I would like to change my account username/email/password.
In the "Account Details" section, you can change your username and/or email to access your account on afemalechoice.com, as well as your password.
1.7 I would like to change my address and default payment method.
- You can change your billing address and shipping address in the "Address" section of your account.
- You can change your payment method in the "Payment Methods" section of your account.
2.1 What types of payment does afemalechoice.com accept?
You can pay by credit card Visa, Mastercard and American Express, PayPal.
2.2 I have paid for my order but it has not yet been shipped.
The shipment is made within one working day of the online purchase, if the payment is successful. Upon shipment, you will receive an email with the tracking number and the link to check the status of your order.
2.3 I have canceled my order but have not received any credit yet.
– If you cancel your order before it is shipped, you will be refunded the exact amount of the canceled order.
– If you cancel your order after receiving the email confirming the shipment, you will have to return the package you will receive to the following address: A Female Choice di Lara Epifanio, Via Fontemezzina 105, 50019 Sesto Fiorentino (FI) together with the RETURN FORM . In this case you will be refunded the amount equal to the price of the item/items you purchased, while the cost of shipping will be at your expense.
3.1 Is it possible to place orders outside the site?
For greater protection of your personal data, it is not possible to order by telephone or by mail or otherwise, for further information contact firstname.lastname@example.org .
3.2 I have seen a product that I like but it is currently out of stock, how can I order it?
It is possible that an out-of-stock item will be replenished. We invite you to periodically check the actual availability of ea products
contact our Customer Service for further information at email@example.com notifying the product name and code.
3.3 Is it possible to replace a product received?
Yes, it is possible to replace a product received.
- If the new item has the same price as the old one, you must send the order to be replaced to the address A Female Choice di Lara Epifanio, Via Fontemezzina 105, 50019 Sesto Fiorentino (FI) together with the REPLACEMENT FORM in which to indicate the item you wish to receive instead of the replaced one.
- If the new item is priced lower, I will refund the difference.
- If the new item has a higher price, you will need to place a new order and you will receive a refund for the returned one.
Any refund will be made after having ascertained the perfect condition of the returned item.
3.4 I would like to cancel my order
It is possible to partially or totally cancel the order before confirming the shipment, by contacting our Customer Service by phone at +39 348 680 8113 or by email at firstname.lastname@example.org . To find out what to do after canceling your order, see “ 2.3 I have canceled my order but have not yet received any credit. ”
Measurements are expressed in cm (centimetres) and kg (kilograms)
4.1 Which countries do you ship to?
We currently ship to Italy (free shipping) to Europe (shipping cost €9).
4.2 How long will my order and delivery take?
The time needed to process the order depends on the availability of the products. Generally the order is accepted and shipped within two working days.
Shipping times vary from 3 to 5 days for Italy. Shipping times for Europe depend on the country of destination.
During holidays such as Christmas, Easter, the month of August, shipments may require additional days due to the workload of the couriers.
4.3 How can I track my shipment?
At the time of shipment, an email will be sent to the address you provided with the tracking number and the link to follow the status of the shipment.
4.4 Is it possible to change the shipping address?
5 Returns and Refunds
5.1 How long do I have to return a product?
The products must be delivered to the courier within 14 days from the date of receipt of the same, with the exception of customized orders.
5.2 How can I make a return?
Download the RETURN FORM and send the order received to the address A Female Choice di Lara Epifanio, Via Fontemezzina 105, 50019 Sesto Fiorentino (FI). Once the perfect condition of the item received has been ascertained, you will receive a refund of the exact amount of the returned item. The shipping costs for the return are charged to the customer.
For the return of personalized products, see section " 6.4 Can I return a personalized item?".
Contact our Customer Service ( email@example.com ) for more information.
5.3 How will my return be refunded?
The refund will be made via Paypal or by bank transfer to the IBAN provided in the form, within a maximum period of 30 days from the date of receipt of the product in our warehouses.
A Female Choice di Lara Epifanio is not responsible for any delays that may depend on the bank.
6 Personalized items
6.1 How can I order a personalized item?
Go to the Personalization page, select the item you prefer, select the design and complete the order like a normal shop item.
6.2 Will the item I receive be the same as the one in the picture?
In each article there is a real photo of the product, while all the others are mockups built to give a clearer idea of what the final product will look like. As for the material and color, you have to refer to the original photo.
The size and position of the design and product may vary slightly from the mockup on the site.
6.3 What are the delivery times for a personalized item?
A personalized item is prepared and shipped within 10 working days.
6.4 Can I return a personalized item?
Yes, you can return a personalized item following the same procedure as for other items in the shop. ATTENTION : personalized items can be returned ONLY in case of defect or damage to the product, and NOT in case of wrong size.