Information on returns and refunds
A Female Choice intends to guarantee complete customer satisfaction.
A Female Choice will refund the cost of Products that are returned by the Customer unused and undamaged, and accompanied by the relevant invoice/receipt. The costs incurred by A Female Choice for any customs clearance of the returned goods will be deducted from the refund amount.
Refunds will be made with the same payment method provided for the purchase, unless otherwise agreed and necessary.
The purchased goods may be returned within a maximum of 15 (fifteen) days from the delivery date. Delivery costs are not refundable.
Delivery costs for returning the Products are borne by the Customer; any cost incurred by the Customer for redelivery will not be refundable.
A Female Choice reserves the right to refuse the return of those products that do not comply with the requirements set out in the previous paragraph.
A Female Choice will undertake to promptly refund the Customer no later than 30 days from the date of receipt of the written order for cancellation and return of the product. A Female Choice will send a notification email once the refund has been processed.
It is recommended to send the Products to be returned using an insured courier for tracking purposes. A Female Choice will not be responsible for refunds or compensation for any products returned that are lost, stolen or damaged. Pursuant to Art. 64 of Legislative Decree no. 206/2005, the Customer has the right to withdraw from the contract without any penalty and without specifying the reason within 15 (fifteen) working days starting from the date of receipt of the Products, without prejudice to what is provided in the following paragraphs. To exercise the right of withdrawal, the Customer must send the correctly completed form, which can be downloaded at the bottom of the page, to the following email address info@afemalechoice.com, containing:
– the expression of willingness to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree 206/20;
– the indication of the Products for which the Customer wishes to exercise the right of withdrawal;
– the progressive order number issued at the time of purchase.
The communication can always be sent within the aforementioned deadline of 15 (fifteen) working days also by telegram, telex, fax provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.
If the Customer wishes to modify or cancel the order submitted, he must send an email to info@afemalechoice.com, within 24 hours of placing it.
A Female Choice will do everything possible to satisfy the Customer's request. However, once the Product has been shipped, the order cannot be canceled or modified until the shipped goods have been returned to A Female Choice.
contact info
Data Controller
A Female Choice by Lara Epifanio
Registered office at Bonhoefferstraße 27, 73432, Aalen, DE
VAT NUMBER: DE364389004
PEC: lara.epifanio@pec.it
INFO: afemalechoice@gmail.com - info@afemalechoice.com
